For any mass
distributors after-sales service is a vital and necessary element. It is also a
positive argument compared to its competitors. Essential to the brand image it
is though less productive and has a number of shortcomings.
Aware that it is
a financial charge and time, SWAP-EUROPE has become a specialist in the
management of the after-sales service process, from spare parts supplying
directly to the manufacturer to the store delivery, and through their storage
and all repairing programs.
encourages repairing and reduces waste during and after the warranty period.
So SWAP-EUROPE is
in charge of after-sales service of several French and foreign DIY power and
garden tool importers.
To promote its
international development Répardurable has become SWAP-EUROPE.
Our website www.swap-europe.com
is now your personal platform to
manage your entire after-sales service.
You no longer
need to spend hours waiting for the hotline to answer: you can manage your
after-sales service by yourself!
you to:1. Order
spare parts according to the product reference you choose:
Enter your product reference (you can find
it on the nameplate of the machine) in the search bar.
Choose the corresponding
Select the part
among our repair kits, and follow the instructions to proceed to check out.
Faster and more
efficient than any eCommerce website because you can find what you need directly!2. Find
a SWAP-EUROPE authorized repair station:
SWAP-Europe currently has 100 repair
locations in France, but that figure is continuously evolving.
These stations are available directly
through the search bar by typing the machine reference (which is on
the nameplate of the machine).
When clicking on
“see the repairer list” you have access to a map.
You’ll only have
to use the map to locate the nearest repair station. 3. Communicate with
our online SWAP-EUROPE services:
« Contact » tab at the bottom right corner allows you to ask
questions directly to our online support.
communicate with our after-sales team and you’ll get a clear and precise answer
in less than 30 hours.