For any mass distributors after-sales service is a vital and necessary element. It is also a positive argument compared to its competitors. Essential to the brand image it is though less productive and has a number of shortcomings.
Aware that it is a financial charge and time, SWAP-EUROPE has become a specialist in the management of the after-sales service process, from spare parts supplying directly to the manufacturer to the store delivery, and through their storage and all repairing programs.
SWAP-EUROPE encourages repairing and reduces waste during and after the warranty period.
So SWAP-EUROPE is in charge of after-sales service of several French and foreign DIY power and garden tool importers.

To promote its international development Répardurable has become SWAP-EUROPE.
Our website is now your personal platform to manage your entire after-sales service.
You no longer need to spend hours waiting for the hotline to answer: you can manage your after-sales service by yourself!
SWAP-EUROPE allows you to:
1. Order spare parts according to the product reference you choose:
Enter your product reference (you can find it on the nameplate of the machine) in the search bar.
Choose the corresponding machine.
Select the part among our repair kits, and follow the instructions to proceed to check out.
Faster and more efficient than any eCommerce website because you can find what you need directly!
2. Find a SWAP-EUROPE authorized repair station:
SWAP-Europe currently has 100 repair locations in France, but that figure is continuously evolving.
These stations are available directly through the search bar by typing the machine reference (which is on the nameplate of the machine).
When clicking on “see the repairer list” you have access to a map.
You’ll only have to use the map to locate the nearest repair station.
3. Communicate with our online SWAP-EUROPE services:
The « Contact » tab at the bottom right corner allows you to ask questions directly to our online support.
You’ll communicate with our after-sales team and you’ll get a clear and precise answer in less than 30 hours.