32 Rue Aristide Bergès
31270 CUGNAUX - France
The present general conditions of sale govern the contractual relations between SWAP-EUROPE.com and its customer, both parties accepting them without reserve.
Any order addressed by the purchaser carries his adhesion without restriction nor reserve to the present general conditions of sale.
The present general conditions of sale are modifiable at any time without notice. They are applicable in metropolitan France, including Corsica. For products to be delivered outside France, please contact us via the contact tab at the bottom of the page.
In addition, these general conditions of sale are intended to inform any potential buyer on the conditions under which the seller proceeds with the sale and delivery of products ordered. The company SWAP-EUROPE.com cannot be held responsible in any way for any direct or indirect damage, whether material or immaterial or physical, linked to the use of the products it markets.
General Data Protection Regulation :
Your personal data is precious and at SWAP-Europe, we do our utmost to guarantee its security. Your information stored on our servers :
- is not communicated to third parties (free of charge or for a fee),
- are presented and can be modified in their "my account" area,
- can be "forgotten", and deleted from our systems in different ways:
- by using the dedicated interface on the "my account" space,
- by sending an email to [email protected] or by post (see above for postal address).
We use your personal information to prepare and deliver your orders. We may also send you promotional emails and you have the option to unsubscribe from our mailing lists at any time.
Validity of information published on the site :
SWAP-EUROPE.com takes particular care in this respect. The photographs illustrating the products do not enter the contractual field. The texts, graphics, information and characteristics reproduced illustrating the products are given as an indication and are subject to modification without notice.
All parts offered on SWAP-EUROPE.com are original except for specific mentions of "compatible and adaptable parts" on the product sheet. They can only be assembled by a competent person and under his sole responsibility.
SWAP-EUROPE.com can in no way be held responsible for the consequences of a bad assembly or the use of an unsuitable product.
All brands mentioned belong to their respective owners and are only mentioned for reference. Our stock of parts includes many references that are compatible with products of major brands.
The selling prices of the products are those in force at the time of the registration of the order expressed in euros, excluding any shipping costs. Regardless of the country of origin, all orders are payable in Euros (unless otherwise stated for a given country). The selling prices of the products presented on SWAP-EUROPE.com can be modified at any time, without notice.
The sale prices are net prices. A contribution to delivery costs, if requested, is clearly mentioned on the final validation slip as well as the total amount to be paid.
Orders are placed on the Internet (www.swap-europe.com).
For any order, information or question, please consult our Frequently Asked Questions https://services.swap-europe.com/faq/faq-shop.
Our Customer Service will also answer you as soon as possible via our exchange space https://services.swap-europe.com/
When you click on the "Confirm order" button, you declare that you accept the general sales conditions. At the end of the order process, an order confirmation e-mail is sent to you, provided that the e-mail address you have provided does not contain any errors.
The standard shipping method is TNT. We will provide you as soon as possible with a link that will allow you to follow the delivery of your package online.
The products purchased on SWAP-EUROPE.com are delivered to the delivery address that you indicated during the order. SWAP-EUROPE.com will have the possibility of splitting the deliveries. The possible participation in the expenses of treatment and forwarding will be invoiced only for one sending. SWAP-EUROPE.com cannot be held responsible for the consequences due to a delay in delivery. In case of abnormal delay, an email will be sent to you. In case of payment by check or transfer, the order will be processed only upon receipt of payment. Consequently, the deadlines applicable in this case are those on the day of receipt of payment.
Shipping costs include packaging, handling and postage. We advise you to combine your purchases into one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Some large or heavy items may be subject to additional shipping charges, which are automatically added to the cart.
Your package is shipped at your own risk, so you must check the conformity of the goods delivered at the time of delivery and before, designate the delivery note and indicate on the delivery note and in the form of handwritten reserves accompanied by your signature, any anomaly concerning the delivery (anomaly, damaged product ...). You will also have to confirm the reserves to the carrier, by registered letter with acknowledgement of receipt within two working days following the delivery of the products and to transmit a copy of this letter to SWAP-EUROPE.com - 32 rue Aristide Berges- 31270 Cugnaux, France.
We provide you with three methods of payment:
1) By credit card online: secure transaction by our bank HSBC, pay your purchases by CB, Visa, Mastercard, American Express.
2) By cheque by post:
a) Print your order,
b) Fill in your cheque in Euros (€),
c) Send your cheque with your printed order or mentioning your order number on the back of the cheque, to the following address SWAP-EUROPE.com - Service Commande - 32 rue Aristide BERGES - 31270 Cugnaux.
The check is cashed upon receipt. Bank cheques must be payable by a bank domiciled in metropolitan France.
3) By bank transfer: you will have access to our bank details at the end of the shopping basket, your order will only be validated after verification of the correct receipt of the amount on our bank account.
Retention of title clause:
The products remain the property of SWAP-EUROPE.com until the complete collection of the price. All invoices are payable before shipment of material orders.
Availability and delay :
We will honour orders within the limits of available stocks at SWAP-EUROPE.com and its suppliers within 2 to 8 days, the others are sent to you within a longer period of time which is indicated to you by e-mail in the days following your order.
In case of unavailability of the product ordered, or in case of non-acceptance by the customer of the delivery time imposed by this unavailability, SWAP-EUROPE.com will propose by mail a replacement product to its customer who will retain full discretion to accept or refuse it.
In the event that the customer refuses the replacement product, SWAP-EUROPE.com can in no way be held responsible because of the unavailability of the product ordered in the stock of the supplier or manufacturer.
In case of unavailability of all or part of the order, and refusal of the delivery time or replacement products by the customer, SWAP-EUROPE will inform the buyer by e-mail and will proceed to a refund of the product (s) and any shipping costs, within the limits of the amounts incurred. This refund will take the form of either a remittance to the buyer if payment has been made, which will be made directly to the buyer's bank account in the case of payment by credit card, or by cheque in the case of payment by cheque or if reimbursement to the bank account is not possible.
SWAP-EUROPE.com can not be held responsible for the non-performance of the contract in case of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike including postal services and means of transport and / or communications, flooding, fire. SWAP-EUROPE.com will not incur any responsibility for any indirect damage because of the present, operating loss, loss of profit, damage or expenses, which could occur because of the purchase of the products.
Any order that is not yet honored can be canceled, SWAP-EUROPE.com reserves the right to retain 15% of the amount for processing fees during the refund.
Satisfied or refunded:
In accordance with the law 2014-344 of March 17, 2014 relating to consumption, you have 14 working days from receipt to return the product which would not suit you or which would be defective. The cost of returning the product within the framework of this retraction is at your expense. Only the price of the product(s) purchased will be refunded.
The refund must be made within 14 days from the moment the professional is informed of the customer's decision to withdraw.
SWAP-EUROPE.com-32Rue Aristide Bergès-31270 CUGNAUX
Products that are out of stock or made to measure will not be taken back. If the article is returned incomplete or damaged, a non-refund or a discount may be applied according to the diagnosis made by the after-sales service of SWAP-EUROPE.com, which will justify itself to the customer by sending him a document containing this diagnosis.
You will then obtain a refund. This will be done within an average of one month after receipt of the products by us. The refund will be made by bank cheque addressed to the name of the customer who placed the order and to the billing address or by crediting the customer's credit card depending on the method of payment used.
For all products purchased on SWAP-EUROPE.com, you benefit from a 3 month warranty, provided that the product has been installed by a SWAP approved repairer. In order to benefit from the product warranty, it is imperative to keep the purchase invoice of the product and a proof of intervention of the approved repairer.
The guarantees do not cover :
- replacement of consumables (belts, blades, batteries, nylon thread, filters, fuses, starter cords, spark plugs, etc.),
- abnormal or non-compliant use of the products. - Defects and their consequences linked to use that does not comply with the use for which the product is intended (intensive professional use),
- defects and their consequences linked to any external cause,
- all products modified or repaired by the buyer or by any other person not expressly authorised by the seller.
Any return of the product under the aforementioned warranty must be subject to prior agreement with SWAP-EUROPE.com. To this end, you must contact us using the return request form in the order tracking. All costs and risks related to the return of the product are at the buyer's expense.
The present guarantees are exclusive of any other guarantee, in particular any guarantee of result as to the satisfaction of the specific needs of the buyer.
Applicable law and jurisdiction:
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the courts of Toulouse (France) shall have jurisdiction, but the consumer may also approach the court of his domicile, located on French territory.
Verification and validation of orders:
When an order is paid by cheque or credit card, in order to check the validity of the information communicated, we check certain parameters of your order. This verification is carried out in your interest. In some cases, you may be asked for certain documents, such as a copy of an identity card (both sides) and/or proof of address.