Please contact SWAP hotline on 08 20 20 22 68 and explain your problem.
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Please contact SWAP hotline on 05 32 93 04 70 and explain your problem.
This legal warranty is called so because it obliges the professional seller to sell the consumer a good that conforms to the contract and makes them responsible if this is not the case. (Consumer Code articles L217-1 to L217-14)
A good that conforms to the contract means: – that the good must be suitable for the usual use expected of it; – that the good must also correspond to the description made by the seller and have the qualities presented by them or that the consumer can legitimately expect in view of the labeling or advertisements; – that in case of specific request (custom-made good for example), it must correspond to what has been agreed upon with the seller.
The defects concerned are: – manufacturing defects or those resulting from the installation done by the seller or under their responsibility; – defects in assembly instructions; – defects resulting from packaging; – characteristics or quality not corresponding to the presentation of the purchased product (with reference to the order form, a sample, the seller's or manufacturer's documentation, advertising...).
Defects that the consumer knew or could not ignore at the time of sale cannot be considered as conformity defects. It is up to the seller to demonstrate that the defect did not exist at the time of sale of the good.
For new products purchased after March 18, 2016, you can assert the benefit of the legal warranty with the seller within 2 years from their sale (6 months for second-hand products) without needing to prove that the defect existed at the time of sale. Indeed, the conformity defect is presumed to exist at the time of sale of the good.
In case of a conformity defect, you have the right to request from the seller the repair or replacement of the good, without needing to prove that the defect existed at the time of sale.
However, the seller retains the possibility of refusing the solution chosen by the consumer if its cost is disproportionate compared to the non-chosen solution.
If the repair and replacement of the good are impossible or cannot take place within a month following the complaint, you can: – return the good and get a refund (unless the conformity defect is minor); – or keep the good and get a partial refund.
This solution may also concern cases where the replacement or repair cannot be envisaged without major inconvenience for the consumer considering the nature of the good and the intended use. The repair or replacement of defective products must be at no cost to the consumer.
The search for a part can be done by reference or by the brand and model of your device (see the nameplate of your machine).
Once you have entered the reference, for example "HTRT46", a page will display with the photo of the device and the parts associated with it. Add your part(s) to the cart and then validate it.
Subject to availability, the parts will be shipped to you within a maximum of 48H.
Once connected to SWAP website, please click on" Other requests" on our service website and select "Technical information". Please indicate the reference and brand of the machine for which you are look-ing for a part and information about the part.
To ensure compatibility between the part and your device, we invite you to check the dimensions of your original part against those indicated on our website, but also to verify that your device appears in the list of devices compatible with the part (list available at the bottom of the product sheet).
If any doubt remains, do not hesitate to contact us. To do this, at the bottom of the page, click on "Contact us" and then choose the subject "Request for information about a part". Indicate the reference and brand of the machine for which you are looking for a part, attaching a photo of your nameplate as well as the information regarding the part (dimensions, photos).
If the part is compatible with your device, you should not have any issues installing the new one. In any case, do not rush. When you disassemble the part, do not hesitate to take photos and videos of the assembly to help you remember and avoid making mistakes later.
When the part is marked as "In stock", it is available and ready to be shipped. When it is noted "Delivery from ...", the part is awaiting receipt in our premises. The date indicated is an estimated arrival date.
When a product is out of stock, you can create a stock alert by entering your first name, last name, and email. You will be informed as soon as the product is restocked. You can also contact us so that we can find a possible compatibility. To do this, at the bottom of the page, click on "Contact us" and then choose the subject "Request for information about a part". Indicate the reference and brand of the machine for which you are looking for a part, attaching a photo of your nameplate as well as the information regarding the part (dimensions, photos).
You must be logged in to access your net prices on each piece sheet is indicated the public price excluding taxes (strikethrough) as well as your net price.
Your order is validated and confirmed as soon as you receive an order confirmation email containing an order number starting with the letters CD. You can also find it in your customer area, under "My orders". When paying by check or bank transfer, your order is only validated once we have received and processed your payment. The delay may therefore be longer. Don't forget to check your spam.
We accept payment via check, credit card, bank transfer and Paypal. All payment and security terms are detailed in our .
For delivery to a relay point by Mondial Relay, the time is 2 to 3 working days from the shipment of the parcel.
For home delivery by Colissimo, the time is 48 working hours from the shipment of the parcel.
For home delivery by Chronopost, the time is 24 working hours from the shipment of the parcel.
However, delivery times may sometimes be extended beyond our control.
We undertake to deliver parts within 48 hours, within the limits of stocks available in our warehouses. Shipping costs are calculat-ed according to the weight of your order and your delivery address. So you have to put coins in the basket and check it to know the amount of the fees.
You can track your order directly via the parcel tracking link received by email once your order is shipped. Tracking is also available on our website in the "Account" section. Just click on the provided link.
If you have not received your order, do not hesitate to check the tracking of your parcel. If it has not changed or if your parcel appears as delivered but you do not have it in your possession, contact us directly.
If the outer packaging of your parcel is damaged or has been opened, it is imperative to make reservations upon receipt with the carrier. These reservations must be detailed and clear.
Contact us directly after receiving the parcel so that we can take the necessary steps in case of damaged, broken, or missing parts.
Photo source: distriartisan.fr
If your malfunction is not resolved despite the part change, contact us by describing the symptoms as well as the changed elements. Our technicians will try to find the issue you are experiencing and guide you to solve your problem.
You are a private customer:
In accordance with the provisions of the consumer code, you have a period of 14 days from the date of delivery of your order to return any item that does not suit you and request an exchange or refund without penalty, except for return shipping costs which remain at your expense.
Returns must be made in their original and complete condition (packaging, accessories, instructions...) allowing for their resale as new, accompanied by the purchase invoice.
If the item is returned incomplete or damaged, a non-refund or a deduction may be applied according to the diagnosis made by our after-sales service, which will justify itself by communicating a document containing this diagnosis.
The right of withdrawal can be exercised online. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to you. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the intention to withdraw.
In case of exercising the right of withdrawal within the aforementioned period, the price of the purchased product(s) and the shipping costs will be refunded. Return shipping costs are at your expense.
The refund will be made within an average period of one month depending on the payment method used, after the receipt of the products by us.
Return address: SWAP-Europe Order returns CD XXXXX 8 rue Gustave Eiffel ZA les Barthes 82600 Verdun sur Garonne
According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: - For the sale of destocked products - For the supply of products made according to the buyer's specifications - For the provision of work, maintenance, repairs, as well as installation services, as long as these works have been carried out.
You are a professional customer: As a professional purchasing within the framework and for the needs of your profession, there is no need to apply the right of withdrawal provided for by the consumer code.
SWAP Customer Account FAQs
A customer account allows you to easily access all your documents (carts, orders, invoices, credits), check the status of your shipment, contact us directly in case of issues or specific requests, register your devices, etc....
Click on the "Create an Account" button on the home page of the site.
To complete the account, we need your first name, last name, complete postal address, phone number, and email address. If you are a professional, your SIRET number will also be required.
It may be because you have not yet created a customer account. Check your emails to ensure that you have a confirmation of account creation on our website.
Click on the "Forgot password" button to immediately receive your login details by email.
To remedy this, we invite you to contact our SWAP hotline as soon as possible on 08 20 20 22 68.
Do you really want to leave us? Contact us by email at [email protected] so that we can take the necessary steps.
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